Terms of service

Terms of Service

This website is operated by NOVA LANE LTD, trading as Relivio Wellness. Throughout the site, the terms “we”, “us” and “our” refer to Relivio Wellness and NOVA LANE LTD where applicable. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any minor dependents to use this site under your supervision. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction while using the site.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to keep the information on this website accurate and up to date. General informational content is provided for reference only and should not be relied upon as the sole basis for decisions without reviewing the relevant product, policy, or checkout information. Nothing in this section limits your rights under applicable consumer law.

Products or Services
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund & Returns Policy.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours or textures will be completely accurate.

We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities of any products or services that we offer and to discontinue any product at any time.

Pricing and Product Information
All prices shown on this website are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, errors may occasionally occur. In such cases, we reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse any order placed for a product listed with incorrect information.

Orders and Billing Information
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you if needed.

Shipping and Delivery
Delivery times provided on our website are estimates only and are not guaranteed. Delays may occur due to courier issues, high demand, customs processing, or other factors outside our control. For more information, please refer to our Shipping Policy.

Returns and Exchanges
Returns and size exchanges are accepted in accordance with our Refund & Returns Policy. Please review that policy carefully before making a purchase.

Third-Party Links
Certain content, products, or services available via our service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability for any third-party materials, websites, products, or services.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Prohibited Uses
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

  • for any unlawful purpose
  • to solicit others to perform unlawful acts
  • to violate any international, national, or local laws or regulations
  • to infringe upon our intellectual property rights or the intellectual property rights of others
  • to upload or transmit viruses or any malicious code
  • to collect or track the personal information of others
  • to spam, phish, scrape, or crawl the website
  • for any obscene or immoral purpose
  • to interfere with or circumvent the security features of the service or any related website

We reserve the right to terminate your use of the service for violating any prohibited uses.

Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, NOVA LANE LTD and Relivio Wellness shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the site or any products purchased through the site, except where liability cannot be excluded under applicable law.

Nothing in these Terms of Service excludes or limits any rights you may have under applicable consumer protection laws.

Indemnification
You agree to indemnify, defend, and hold harmless NOVA LANE LTD, trading as Relivio Wellness, and its directors, officers, employees, affiliates, and service providers from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any remaining provisions.

Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our website. We may also terminate this agreement at any time without notice if we believe you have failed to comply with any part of these Terms.

Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

Contact Information
Questions about these Terms of Service can be sent to support@reliviowellness.com.

Business details
Relivio Wellness is a trading name of NOVA LANE LTD
Company number: 17101111
Registered office: 182-184 High Street North, Office 90, London, ENG, E6 2JA, GB