FAQ

Support Centre

Frequently Asked Questions

Everything you need to know about the GlucoCare SOS Smartwatch before you buy — answered honestly.

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£49.99One-off, no monthly fee
20 daysBattery life
FreeUK delivery

Fall Detection & SOS Emergency

The most important questions — answered first

Yes. The GlucoCare SOS includes automatic fall detection that monitors movement continuously. If it detects a sudden fall and there is no response from the wearer, it triggers an automatic alert to your pre-saved family contacts — without any button press. This is the second layer of protection alongside the manual SOS button. Together they cover every scenario: the fall they recover from quickly and press the button, and the fall where pressing anything is too much to ask.

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One press of the SOS button sends an instant alert to up to three pre-saved contacts — family members, a neighbour, or any number you choose. The alert fires through the paired phone directly to your phone. No call centre. No operator. No delay. The wearer never needs to touch their phone — the watch does it for them. The watch vibrates to confirm the alert has fired.
The GlucoCare SOS Smartwatch includes automatic fall detection with no monthly fee of any kind. Most fall detection devices charge between £20 and £49 per month — over £1,200 over two years. The GlucoCare SOS costs £49.99 once. That is the entire cost. No subscription. No standing order. No call centre taking a monthly cut.

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The best fall detection device combines four things: automatic fall detection, a manual SOS button, direct family alerts with no call centre, and long enough battery that it is always on the wrist. The GlucoCare SOS covers all four. It also adds full health monitoring — blood pressure, blood sugar, ECG, heart rate and sleep — so it is working for your parent every day, not just in emergencies. One-off cost of £49.99 with free UK delivery.
If the SOS button is pressed accidentally the alert will fire to your saved contacts. Simply let your contacts know it was accidental — there is no penalty for false alarms. We recommend walking your parent through the button during setup so they understand its purpose. Most families find that once understood, the button is pressed deliberately and confidently when actually needed.
There is no distance limit between you and the alert. Once the SOS is triggered it fires through the paired phone's own cellular network — the same way a text message works. You can be in another city or another country and the alert reaches you in seconds. The only distance that matters is between the watch and the paired phone — approximately 10 to 20 metres indoors.
Yes — you can save up to three emergency contacts. When the SOS button is pressed or a fall is detected, all three contacts are alerted simultaneously. Ideal for families where siblings share care responsibility — everyone gets the call at the same time with no delay.
Yes — the GlucoCare SOS was designed specifically for this. It includes two layers of fall protection: automatic fall detection that triggers without any button press, and a dedicated one-press SOS button. Both routes alert up to three pre-saved family contacts directly — no call centre, no delay. The 20-day battery means it stays on the wrist overnight when falls are most likely.

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"One press. Family gets the call."

Fall detection · SOS alert · 10 health sensors · 20-day battery · No monthly fees · Free UK delivery

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Blood Sugar & Diabetes

Glucose monitoring without needles or a clinic

Yes — the GlucoCare SOS monitors blood glucose levels continuously from the wrist, without needles and without a testing kit. Readings sync to the companion app so both the wearer and family members can see glucose trends over time.

Important: all health readings are wellness reference data only. This watch is not a medical device and is not intended to diagnose, treat or monitor any medical condition. Do not replace prescribed diabetic monitoring equipment without consulting your GP.
Yes — the GlucoCare SOS monitors both. Blood glucose is tracked continuously from the wrist. Blood pressure is measured on demand throughout the day. Both sync to the companion app. It also monitors heart rate, blood oxygen, ECG, body temperature, sleep quality and stress — all from one device at £49.99 with no monthly fees.

All readings are wellness reference data and not medically validated diagnostic tools. Always follow your GP's advice for clinical health management.
The GlucoCare SOS is designed for exactly this situation. It monitors blood sugar and blood pressure continuously from the wrist, syncing readings to the app so you can track glucose trends without calling every day. It also includes automatic fall detection and a one-press SOS alert button that contacts you directly if anything goes wrong. No monthly fees. £49.99. Free delivery.

Wellness reference data only — not a replacement for prescribed diabetic monitoring equipment.

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Dexcom is a medical-grade continuous glucose monitoring system using a subcutaneous sensor inserted under the skin — prescribed for diabetic patients and costs several hundred pounds per year. The GlucoCare SOS provides non-invasive wrist-based blood glucose tracking as wellness reference data — no needles, no prescription, no ongoing consumable costs. It is not a medically validated CGM and is not a replacement for prescribed diabetic monitoring equipment.
This is one of the most underrated things the watch does. Most health problems build quietly. Blood glucose that has been drifting for weeks. Blood pressure creeping upward. A pattern nobody noticed because nobody was watching.

The GlucoCare SOS builds a daily picture over time. If your parent's glucose has been rising steadily for two weeks, you can see that. You have something concrete to show a GP — a pattern, a timeline, not just a feeling.

All readings are wellness reference data and do not replace medical diagnosis or prescribed monitoring. Always follow your GP's advice.

Heart Health & Blood Pressure

ECG, blood pressure, SpO2 and HRV monitoring

All health readings are wellness reference data only. This watch is not a medical device and is not intended to diagnose or treat any medical condition. Always follow your GP's advice for clinical blood pressure management.

The blood pressure monitor provides on-demand readings designed for trend tracking over time. Independent buyer comparisons show readings typically within 5 percent of traditional cuff readings under resting conditions.
Yes — the GlucoCare SOS includes ECG-style heart rhythm monitoring from the wrist. It analyses heart rhythm throughout the day and flags irregularities in the companion app. It does not replace a clinical ECG but provides a daily rhythm reference useful for GP appointments.

Wellness reference data only — not a medical device. Always follow your GP's advice.
All readings are wellness reference data only and not a substitute for clinical diagnosis.

Wrist-based SpO2 sensors use photoplethysmography — light that measures blood flow changes. Research shows readings are generally accurate to within 2 to 3 percentage points of clinical fingertip oximeters under normal conditions. Normal readings sit between 95 and 100 percent. Consistent readings below 94 percent may indicate concerns worth discussing with a GP.
Smartwatches measure stress through heart rate variability (HRV) — the variation in time between consecutive heartbeats. Higher variability generally indicates relaxation and good recovery. Lower variability indicates physical or mental stress. The GlucoCare SOS monitors HRV continuously, translating the data into a stress score visible in the companion app.
Unexplained dizziness is often linked to blood pressure fluctuations, low blood oxygen or heart rhythm changes. The GlucoCare SOS monitors all three continuously. Over time this builds a picture of when readings drop or spike, giving you and their GP something concrete to work with.

Wellness reference data only. Always consult your GP for any medical concerns.

Battery & Charging

Why 20 days changes everything

Yes — the GlucoCare SOS runs for up to 20 days on a single charge with a 380mAh battery. The Apple Watch lasts 18 to 36 hours. Most Fitbit models last 3 to 6 days. The 20-day battery means the watch never needs to come off for overnight charging — eliminating the gap in fall detection and SOS protection that occurs every time a shorter-battery device is removed. Charging takes approximately 3 to 4 hours via magnetic wireless charger.
Every night a device that needs charging creates a gap. They take it off. They put it on the nightstand. And in that window — the hours when they are most vulnerable, moving through a dark house, getting up alone — there is nothing on their wrist. A 20-day battery eliminates that gap entirely. Charging becomes a once-a-month routine rather than a nightly risk.
Yes — with a 20-day battery, charging becomes a once-a-month task rather than a daily or weekly reminder. Most families set a specific day each month to charge it — the same way you might charge a TV remote. The magnetic wireless charger makes the actual charging quick and effortless when the time comes.

Setup & Compatibility

Everything you need before opening the box

No. The wearer does not need their own smartphone. The watch pairs with a smartphone via Bluetooth — but that phone can belong to a family member and be kept centrally in the home (kitchen counter, hallway table). The wearer never needs to touch the phone. The watch sends the SOS alert automatically through whichever paired phone is nearby.
No SIM card. No data plan. No network contract. The GlucoCare SOS pairs with an existing smartphone via Bluetooth. The watch uses the paired phone's own connection to send SOS alerts. No additional monthly cost. No extra setup with a network provider. Just the watch, the app, and a phone already in the house.
Yes. Download the free companion app on iOS or Android, pair the watch via Bluetooth, and add up to three emergency contacts. The whole setup takes under 15 minutes — no technical knowledge needed. Most families complete setup and do a test press within 20 minutes of opening the box.
Open the companion app, go to SOS settings, and add up to three emergency contacts — family members, a neighbour, or any phone number you choose. Once saved, pressing the SOS button on the watch face or a detected fall sends an instant alert to all three contacts through the paired phone. Contacts can be updated at any time through the app.
The easiest smartwatch for elderly people has a large clear screen, minimal navigation, and an SOS button accessible without unlocking the device. The GlucoCare SOS has a 1.96 inch full colour touchscreen, straightforward menus, and an SOS button accessible directly from the watch face. After initial setup by a family member, the wearer simply wears it — no daily interaction required.
"The only risk you take is the risk of finally sleeping properly."

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Cost & Subscription Fees

£49.99 once. No monthly fees. Ever.

None. Ever. You pay £49.99 once and own it outright. The companion app is free to download and use on iOS and Android. No monitoring centre taking a monthly cut. No standing order. No contract. One purchase. Done. Over two years a traditional monitored alarm costs over £1,200. The GlucoCare SOS costs £49.99 total.
30 days from delivery. Full refund. No questions asked. If GlucoCare SOS is not right for your family for any reason, send it back and we will refund you in full. The only risk you take is the risk of finally sleeping properly.
Traditional monitored alarms cost £199 upfront then £39 to £42 every month — over £1,200 over two years. The GlucoCare SOS costs £49.99. Once. No monitoring centre. No subscription. And it does far more than a pendant alarm — fall detection, blood pressure, blood sugar, ECG, sleep tracking and more, all from one device on the wrist.
All orders include free tracked delivery. Estimated times — UK: 3 to 5 business days. United States: 7 to 12 business days. Canada: 7 to 12 business days. Australia: 7 to 14 business days. New Zealand: 7 to 14 business days. You will receive a tracking number by email once dispatched.

Comparisons

How GlucoCare SOS compares to the alternatives

For most families, yes — for four reasons. Cost: personal alarms charge £39–£42 per month — over £1,200 over two years. GlucoCare SOS costs £49.99 once. Direct alerts: personal alarms route through a call centre. GlucoCare SOS alerts your phone directly in seconds. Wear compliance: most elderly people refuse a pendant. GlucoCare SOS looks like a normal watch. Daily value: a pendant does nothing outside emergencies. GlucoCare SOS monitors blood pressure, blood sugar, ECG and sleep every day.
Apple Watch costs from £399. GlucoCare SOS costs £49.99. Apple Watch requires daily charging — creating a regular overnight gap. GlucoCare SOS runs for 20 days. Apple Watch does not include blood sugar monitoring. GlucoCare SOS does. Apple Watch SOS routes through emergency services. GlucoCare SOS alerts go directly to chosen family contacts with no call centre.
Garmin makes excellent sport and fitness watches but they are not designed for elderly safety. Garmin watches cost £199 to £599. GlucoCare SOS costs £49.99. Garmin does not include an SOS emergency alert button or automatic fall detection as standard. GlucoCare SOS does. For families focused on elderly safety rather than sport performance, GlucoCare SOS provides the features that matter at a fraction of the price.
Fitbit does not include an SOS emergency alert button or automatic fall detection. Battery life on most models is 3 to 6 days — creating a regular overnight gap. Fitbit requires a paid Premium subscription for full health insights. GlucoCare SOS has no subscription fees, includes fall detection, direct family SOS alerts, blood sugar and blood pressure monitoring, and a 20-day battery.
Among health monitoring smartwatches the GlucoCare SOS offers up to 20 days battery life on a single charge. Apple Watch: 18–36 hours. Most Fitbit models: 3–6 days. Garmin varies from 5 days to 2 weeks. For elderly wearers the 20-day battery eliminates the need for daily or weekly charging routines that create overnight protection gaps.

NHS & Personal Alarms

What is available and how it compares

The NHS does provide some fall detection equipment through occupational therapy assessments, but availability varies significantly by area and waiting times can be several months. NHS-issued devices typically do not include health monitoring features such as blood pressure, heart rate or blood sugar tracking. The GlucoCare SOS includes fall detection, SOS emergency alert, and full health monitoring for £49.99 with no monthly fees and no referral required.
Some local councils and NHS services provide free personal alarms through community alarm schemes — availability varies by area and is typically means-tested or based on care assessment. Age UK and Taking Care offer subsidised options for qualifying individuals. For families who need an immediate solution, the GlucoCare SOS provides fall detection, SOS emergency alerts and comprehensive health monitoring for £49.99 once with no monthly fees.
This is the most common situation families describe. A pendant announces decline. Most elderly people refuse it for exactly that reason. The GlucoCare SOS looks like a normal watch. No lanyard. No stigma. No daily argument about putting it on. As one verified buyer put it: "She refused every other device. This one she actually likes."

Health & Fitness Features

Everything else the watch monitors every day

Yes — sleep quality is tracked automatically every night. The watch monitors total sleep duration, light sleep, deep sleep and disturbances, syncing the full breakdown to the companion app each morning. For elderly wearers consistently poor sleep is often one of the earliest signs of an underlying health change. You do not need your parent to tell you they have not been sleeping well — the data shows it.
Yes — blood oxygen saturation (SpO2) is monitored continuously throughout the day and night. Normal readings sit between 95 and 100 percent. Readings that consistently drop below 95 percent can indicate respiratory issues, sleep apnoea or circulatory problems.

Wellness reference data only — not a medical device. Always consult your GP for any health concerns.
Yes — the watch includes 100+ sport modes covering running, cycling, walking, swimming and more. It tracks steps, calories burned, distance and active minutes. IP68 waterproof means it can be worn during any workout including swimming. The 20-day battery means you never arrive at a workout with a dead watch.
Yes — body temperature is monitored continuously using a contact temperature sensor. A temperature that has been gradually rising across several days can be an early sign of infection — particularly important for elderly people who may not display obvious fever symptoms early.

Wellness reference data only — not a medical device. Always consult your GP for any health concerns.
This is one of the most important things the GlucoCare SOS does. Most health problems build quietly. Blood pressure creeping upward. Heart rate that spikes more than it used to. Sleep deteriorating without anyone noticing.

The GlucoCare SOS builds a daily picture over time. If blood pressure has been rising steadily for two weeks, you can see that. You have something concrete to show a GP — a pattern, a timeline. Not just a feeling.

All health readings are wellness reference data only. Not a medical device. Always follow your GP's advice.

See GlucoCare SOS →

Daily Use & Waterproofing

Wearing it every day without thinking about it

Yes — the GlucoCare SOS is rated IP68 waterproof, making it safe to wear in the shower, in the bath, in the rain and during hand washing. The shower is statistically one of the highest risk rooms for elderly falls. IP68 means the watch stays on the wrist in every situation — no gap in protection, ever.
The GlucoCare SOS is available in Midnight Black, Pearl White, Rose Pink and Blue — designed to look like a watch people actually want to wear, not a medical device that announces to the world they need help.
Yes — the GlucoCare SOS supports Bluetooth calling. The wearer can answer and make calls directly from the watch face when the paired phone is nearby. For elderly wearers this means they never miss a call from family even if their phone is in another room. The watch does not have its own SIM — it routes calls through the paired phone's connection.
The GlucoCare SOS can be suitable for people in the early to moderate stages of dementia where the wearer can still understand and press a button in an emergency. For more advanced stages where button pressing may not be reliable, the automatic fall detection provides a secondary layer that does not require any action from the wearer. We recommend discussing with a healthcare professional whether the device is appropriate for your family member's specific situation.
You can reach our support team by email at support@glucocaresos.co.uk or via the contact form at reliviowellness.com/pages/contact. We typically reply within a few hours during business hours. Our team is based in the UK.

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Fall detection · SOS emergency alert · Blood sugar & blood pressure · 20-day battery · IP68 waterproof · No monthly fees · 30-day guarantee · Free UK delivery

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