RELIVIO WELLNESS — RETURNS & REFUNDS POLICY

At Relivio Wellness, your peace of mind matters more than any sale.

If you are not completely happy with any product you purchase from us, we want to make it right.

✅ 30-Day Money-Back Guarantee

We accept returns within 30 days of delivery.

If you change your mind, experience any issues, or the product simply is not right for you, contact us within 30 days and we will arrange a return and a full refund, provided the item meets our return eligibility conditions below.

📋 Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Returned within 30 days of the delivery date.

Returned in new, unused, or resellable condition with no signs of wear, damage, misuse, or unauthorised modification.

Returned with all original accessories, components, manuals, charging cable, and packaging where possible.

Accompanied by proof of purchase, such as your order number or order confirmation email.

You may open the packaging to inspect the product. However, the item must be returned in a clean, resellable condition.

For hygiene and quality reasons, wearable products should not show signs of prolonged use.

❌ Items Not Eligible for Return

The following items may not be eligible for return:

Items returned more than 30 days after the delivery date.

Items showing signs of wear, prolonged use, damage, misuse, accidental damage, or unauthorised modification.

Items missing essential accessories or components, unless reported as faulty on arrival.

Items returned in a condition that is not clean or resellable.

Consumable or hygiene-sensitive products that have been opened, where a returns exclusion is clearly stated on the product listing.

⚠️ Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or if you received the wrong product, please contact us as soon as possible.

Email: support@reliviowellness.com

In these cases, we will:

Offer a full replacement at no additional cost to you, or

Issue a full refund, including any return shipping costs incurred.

We cover all return shipping costs for faulty, damaged, or incorrectly sent items.

🚚 Return Shipping

Faulty, damaged, or incorrect items
We cover all return shipping costs.

Change of mind returns
Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping method for your return.

Relivio Wellness cannot be held responsible for items lost in return transit without proof of tracking.

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💳 Refunds

Once your return is received and inspected, we will notify you by email of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please allow additional time for your bank or card provider to post the refund to your account.

If your return is not approved, for example if it falls outside the 30-day window or does not meet the eligibility criteria, we will contact you to discuss the available options.

📨 How to Start a Return

Starting a return is simple.

Email us with the following:

1. Your full name and order number

2. The reason for your return

3. A photo of the item
Required for faulty or damaged returns.

Email: support@reliviowellness.com

We respond within a few hours and will provide clear return instructions.

📞 Contact Us

Email: support@reliviowellness.com

Phone: +44 7311 127320

Address: Office 17992, 182–184 High Street North, East Ham, London, E6 2JA

Company: Relivio Wellness, a trading name of Nova Lane Ltd, Company No. 17101111